Legal
Privacy Policy
We take your privacy seriously. This policy explains what data we collect, why we collect it, and how we keep it safe.
Last updated: April 10, 2026
Short version: We only collect information needed to process your booking and improve your experience. We never sell your data. You can request deletion at any time.
1. Information We Collect
Information You Provide
When you make a booking inquiry or contact us through WhatsApp, our contact form, or phone, we collect your name, phone number, email address, travel dates, and any details you share about your trip requirements.
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device, including your IP address, browser type, pages visited, and time spent on pages. This helps us understand how visitors use our site and improve your experience.
Information from Third Parties
If you reach us via WhatsApp, Google, or other platforms, those services may share limited information with us as permitted by their terms.
2. How We Use Your Information
To Process Your Booking
We use your contact details to confirm bookings, share itineraries, coordinate with boat operators, and send pre-trip information specific to your experience (houseboat, shikara, kayaking, or speedboat).
To Communicate With You
We may contact you via WhatsApp, phone, or email about your booking status, availability updates, weather conditions affecting your trip, or follow-up after your experience.
To Improve Our Services
Aggregate usage data helps us understand which experiences are most popular, fix issues on our website, and develop better travel packages for Alleppey visitors.
3. Information Sharing
Boat Operators and Guides
To fulfill your booking, we share your name, contact number, and trip details with the specific boat operator, captain, or guide assigned to your experience. We only share what is necessary.
We Do Not Sell Your Data
We never sell, rent, or trade your personal information to third parties for marketing purposes. Your data stays within our platform and the service providers needed to complete your booking.
Legal Requirements
We may disclose your information if required by law, court order, or government authority, or to protect the rights, property, or safety of Alleppey Tourism, our operators, or our guests.
4. Data Security
How We Protect Your Data
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all data transmission.
Retention
We retain your booking information for up to 3 years for record-keeping and to assist with future bookings. You may request deletion at any time by contacting us.
6. Your Rights
Access and Correction
You have the right to request access to the personal information we hold about you, and to request corrections if any information is inaccurate or incomplete.
Deletion
You may request that we delete your personal information. We will comply unless we are legally required to retain certain records.
Opt-Out
You can opt out of promotional communications at any time by replying STOP to any WhatsApp message or emailing us. You will still receive essential booking-related communications.
7. Third-Party Links
External Sites
Our website may contain links to Google Maps, WhatsApp, and other third-party services. We are not responsible for the privacy practices of those services. We encourage you to review their privacy policies before sharing personal information.
8. Changes to This Policy
Updates
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. For significant changes, we will notify active customers via email or WhatsApp.
9. Contact Us
Questions or Requests
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at hello@alleppeytourism.in or via WhatsApp at +919567296056. We will respond within 3 business days.
